Dependability of Texas Debit Cards Questioned

By Camaron Abundes
NewsWest 9

ODESSA- The Texas Debit Card is the newest way for parents to get their child support quickly, and its gotten a big push from the Attorney General because its designed to save taxpayers money.  In May, 200,000 parents were enrolled in the program but here in the basin a couple of parents who've made the move to plastic, haven't been getting their cash.

"I am a single parent, and I depend on child support," said Brenda Alvarado, "Well, I wanted it to be easier and more  so I wouldn't have to deposit the checks."

Since her move from paper to plastic Alvarado says the payments haven't been reliable.

"Sometimes the money isn't on there when it's supposed to be," she said,  "And with one paycheck and depending on that child support, there is no way you can make it."

Like Alvarado Maija Johnson-Horne checks her balance online but it hasn't budged from $1.81 since May.

"I really want answers, I just want to know what's going on? If there is no money then I understand that, I understand that things have to be in a process and that it takes time for money from his pay check to get to me," she said.

Horne's debit account has been inactive since May but she has started to receive paper checks, the last one for 52 cents. It costs 51 cents for the State to mail the payment.

"I think my biggest problem with this is that they won't tell me anything," said Horne.

"They're blaming it on San Anotonio, that the checks are not being processed fast enough but the money is being collected, we just don't know where it's going," said Alvarado.

A representative from the Attorney General's office told NewsWest Nine most people who use the debit card are pleased with the service but they will investigate both of these cases.

If you are having problems with the cards you can call (866) 729-6159.