by Justin Kree
ODESSA - Being a 911 dispatcher is a stressful job that not everyone can do. This week, we appreciate the hard work that these operators perform in keeping the Odessa streets safe.
"During the day, we typically run upwards 200 to 300 police calls from 8 a.m. to 8 p.m. We can have 50 to 60 fire calls. That's with actual transportation from hospitals," said Dispatcher, Tiffany Baker.
Dispatchers work 12 hour shifts, four days on, three days off. They receive calls from all over Ector County. Police calls from out in the County will be transferred to the Ector County Sheriffs Office. All Odessa police calls, fire and EMS they take care of.
"From gun shot victims to someone having cardiac arrest and we administer CPR via phone," said Baker.
This week is National Public Safety Telecommunicators Week but the real appreciation is in each other.
"Without that team effort and team cooperation, we couldn't handle the call volume," Baker said.
Odessa has one of the busiest dispatcher call centers in Texas. The need for more, trained, dispatchers is high in the area. There is a training course you must go through before being selected.
"Are you capable of taking that extreme call and not getting emotionally attached on the phone," said Baker.