Neighbors Upset Over Ongoing Problems With Mailman - KWES NewsWest 9 / Midland, Odessa, Big Spring, TX: newswest9.com |

Neighbors Upset Over Ongoing Problems With Mailman

By Kim Powell
NewsWest 9

MIDLAND - It looks like something done by vandals, but according to residents in Hollandale Heights it's actually their mailman. Multiple people sent photos to NewsWest 9 of their cluster mailboxes. 

You can see that every slot is wide open and mail still sitting in some of them. One person says the mailman told them it slipped his mind. In another photo, mail is scattered on the ground as residents try to pick it all up. 

"It's kind of frustrating to have your mail spread all over the place. The carriers are supposed to have that secure. I don't know how they got open like that," Calvin Howell said.

Howell happens to be a retired postal worker and said he was shocked when he heard that their local postman left all of the mail in one box for everyone to pick from.

"I knew it wasn't a good idea to have people looking at other people's mail because you never know what's going to be in there, you know there might be checks and stuff like that in there," Howell said.

Neighbors claim that they filed formal complains with the local post office and the postmaster but say nothing was ever done.

The U.S. Postal Service issued a statement to NewsWest 9:

“On Feb. 27, local postal representatives were made aware of the situation involving centralized mail box units at this location and immediately took steps to secure the boxes. We apologize to customers served by this route. The Postal Service is investigating and will take corrective action as warranted. This includes sending a maintenance technician to inspect the locks to make sure they are working properly.

We have reminded all Midland delivery employees they are never to leave mail in an unsecured situation.

We take these matters very seriously and sincerely regret any inconveniences or concerns experienced by our customers at this location.

We ask postal customers experiencing problems or with concerns to contact their local delivery station manager or their local Postmaster's office, or they may call our national customer line: 1-800-ASK-USPS (1-800-275-8777) or contact us online via the www.usps.com website: https://www.usps.com/help/contact-us.htm”

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