911 Services Responds to Midland County Woman’s Mail Problems

Staff Report
NewsWest 9

MIDLAND - On Thursday night, NewsWest 9 told you about a Midland County woman fed up with mail delivery mix-ups.

She says Midland's 911 services suggested she change her address, but that only increased her headaches.

On Friday, that department responded to those claims.

The Director of Communications says they responded to a plea for help with service issues, but once the change was made, Glenda Southerland says she began receiving someone else's mail.

911 officials say, the address they assigned was unique and for her property only, and the request for a change did not come from them.

 "We were approached if there was anything we could do to eliminate that situation.  They specifically asked if we could do a different address assignment.  I personally visited with all 3 of the residents, they all 3 agreed this might help their situation so we moved forward," Joyce Britcher, Director of Communications, said.

Once they got a call that things had gotten worse, 911 changed Southerland's address back to the original.

They say the continued mail delivery problem lies with the post office.